Frequently Asked Questions
Everything you need to know about shopping with Boutique Jacques International.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on your location, and all orders are fully insured during transit.
How do I ensure I select the correct size?
Each product page features a detailed sizing guide with specific measurements. As we curate collections from international designers, we recommend comparing your measurements against our charts for the most accurate fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition pieces may have specific return conditions noted at checkout.
Are the items sold on your site authentic?
Boutique Jacques International guarantees the 100% authenticity of every product we sell. We work directly with luxury fashion houses and authorized distributors to ensure the highest quality standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer flexible payment installment options through Klarna and Affirm.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.